Returns and Refund Policy
We have automated systems to ship products quickly. If you have placed an order and then decide to have it canceled, we will do our best to process your request prior to your order shipping. If your order has already shipped, please accept the package and request a return authorization to return the package and to receive your refund.
Standard Return Policy
You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, plus up to a 25% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. Contest winnings cannot be returned, exchanged, or refunded.
How to Return A Product
You may return your purchase within 30 days of receipt. To return an item: All returned orders must be pre-authorized by Autoimmune Health & Nutrition. Please call at (435)574-1110 or email us at firstname.lastname@example.org and include your original order number, the product(s) you are returning, your name, and your telephone number. We will provide you with an RMA (return merchandise authorization) number and a return address.
Delivery and Damaged Shipments
- Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
- Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
- If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.
Subscriptions are scheduled by customers for a certain amount of product every 30-days. This order will automatically charge your the card Stripe has on file and the order will ship.
If the card charged for a subscription fails, the order ships prior to a cancellation, or other complications arrise, please contact support to resolve the issue within 30 days. Customers are responsible for any charges that may occur due to any negligence on their part (e.g. overdraft fees, shipping expense, etc.).
For more information as to how to manage your subscription, please follow this link:https://support.ecwid.com/hc/en-us/articles/360013572359-Customer-accounts